![]() With the help of mass email, we can retain our customers with long-lasting business relationship.We’ve covered a lot of ground up to this point about the native email functions in. It’s not a replacement of email functionality or handle mass marketing campaigns. The purpose of Mass Email is to ease our business process. Mass Email Functionality is not yet available in Salesforce Lightning.After mass emails are scheduled to be sent to an active user, then the email will be sent to that user even though that user is deactivated before it was processed.You can send an unlimited amount of email to our org’s internal users.In developer edition, you can send mass email to no more than 10 external email addresses per day. Mass Email limit for per day per org may differ based on editions.We can’t send mass emails to inactive users.To send mass emails and log them in activity history related list, the user must have ‘Mass Email’ and ‘Edit Task’ permission.Email subject, body and attachments are not displayed in activity history item.In the Mass email, we can’t use visual force page template.Attachments in the mass emails are sent as link and that attachments are stored for 30 days.If the standard email field is hidden by field level security, then the mass email functionality won’t appear.In this page, you can cancel the mass email which is scheduled or you can delete the completed mass emails. If you want to view the status of mass email functionality, Go to setup > In Quick find box, enter mass emails, then select mass emails under Monitor, or click Username > my settings > Email > Mass Email. In this example, we choose the option store an activity for each message. So, we can view the email was sent for one of the records (i.e., selected in step 1) in activity history related list. If you click send, then final step of this wizard is submission confirmation page. In delivery options section, you can either send the email by clicking the Send button, or choose the date and time for sending an email in future. Under mass email section, Enable Notify sender when mass email completes. The mass email name will be the subject of the status message. If you want to receive mass email status message, Go to Setup > Email Administration > Deliverability. In this confirmation page, Store an activity for each message option is selected by default. Step 3: Choose your preferable options on Review page If you want to view templates, click the preview link. In this list, it displays only leads which have email address. ![]() Step 1: Select the list of recipients to send email. To send mass email to users, Go to setup -> Mass Email Users -> select users.To send mass email to leads, click Mass Email Leads in tool section at the bottom of leads tab.To send mass email to person accounts, the link is available in tool section at the bottom of accounts tab. ![]() To send mass email to Contacts, click Mass Email Contacts in tool section at the bottom of contacts or cases tab. ![]() This functionality is supported only for standard email field not custom email fields.Ĭhoose the type of recipients for your mass email. Mass email in salesforce is a tool to send an email to a group of Leads, Contacts, Person Accounts, and Users at the Same time. ![]()
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